Privacy policy

Privacy Policy

1. Overview

This Aigo Privacy Policy (the “Policy”) outlines how Aigo Global Inc. (“Aigo,” “we,” “our,” or “us”) collects, uses, and shares your personal information when you interact with www.aigo.com and its subdomains (the “Website”), reach out for customer support, visit our events or facilities, or engage with us through our online and offline sales and marketing efforts. It also explains the rights you may have regarding your personal data.

Please review this Policy thoroughly to understand how we handle your personal information. If you disagree with any part of our practices, please refrain from using the Website or sharing your personal information with us. By continuing to use our Website or providing your data, you accept this Policy. We may revise it periodically, and your continued use of our Website indicates your agreement to those changes.

This Policy applies to data collected:

  • On the Website.
  • Via email, text, or other electronic communications between you and Aigo.
  • Through advertising and apps on third-party platforms that link to this Policy.
  • Offline or on other Aigo-owned or affiliated websites.

This Policy does not cover data collected:

  • Through Aigo mobile apps (refer to each app’s specific privacy terms).
  • By third parties, including content or advertisements linking to our Website or social media pages.

2. Children Under 16

Our Website is not designed for anyone under the age of 16. Children under 16 are not permitted to submit personal information through our Website. We do not knowingly collect data from minors without verified parental consent. If we discover information was collected from a child under 16 without proper consent, we will promptly delete it. If you believe we have such information, please contact us at info@aigogo.com.

We may collect limited personal information from minors during offline product demonstrations, provided we have verifiable parental consent. This information is used exclusively for administrative purposes such as signing waivers and managing appointments.

3. What Information We Collect

We may collect the following types of information:

Personal Identifiers: Name, mailing address, email, username, alias, and similar details.

Device and Technical Data: Device identifiers, IP address, browser type, cookies, and related tracking technologies.

Demographic Data: Age, veteran status, and optionally, race or ethnicity if volunteered in surveys or for targeted promotions. Student or educator discounts may be verified through partners like ID.me.

Payment Data: We work with external processors for payment handling. We may receive partial billing details but do not retain full credit or bank account numbers.

Transactional Information: Purchase history, exchanges, and returns of Aigo products or services.

Media and Audio Content: Recordings from support calls, photographs, videos, and voice messages collected during events or service interactions.

Online Activity: Web browsing patterns, email interactions, and ad engagement.

Legal-Related Information: When necessary, we may collect all relevant categories to comply with legal processes or defend our legal interests.

4. How Information Is Collected

We gather personal data through various methods:

Provided Directly by You:

  • Purchases, returns, or customer support inquiries
  • Account or newsletter registration
  • Participation in loyalty programs or surveys
  • Event RSVP or sign-up forms

Automatically Through Technology: Our systems and third-party services may use cookies, beacons, and similar tools to capture data such as:

  • Visited pages and session duration
  • Click-through data
  • Device identifiers and browser details

Via Third-Party Sources:

  • Business partners, repair centers, logistics and fulfillment vendors
  • Ad networks, fraud prevention services, and analytics providers

Social Platforms: Public content or authorized data from your social media interactions with Aigo

5. Use of Personal Information

We may use your information for purposes including:

To Provide and Manage Services:

  • Fulfill transactions and payments
  • Deliver products and process returns
  • Offer customer support
  • Maintain user profiles and notify about updates

For Program Administration:

  • Manage loyalty, referral, and discount programs
  • Confirm eligibility and communicate benefits

For Communications:

  • Respond to messages or concerns
  • Send updates, confirmations, and service alerts

For Promotions and Marketing:

  • Share personalized promotional content via email, SMS, or social media
  • Organize and operate marketing campaigns and giveaways

To Improve Offerings:

  • Monitor usage trends and customer preferences
  • Evaluate and refine marketing efforts
  • Enhance overall website and product functionality

For Development and Research:

  • Conduct user surveys and product development research

For Protection and Compliance:

  • Detect and prevent fraud
  • Secure user data and internal systems

To Meet Legal Obligations:

  • Adhere to applicable regulations or legal orders
  • Cooperate with authorities when required

With Consent:

  • Use your information in other ways when you’ve explicitly agreed

We won’t repurpose your data in significantly different ways without informing you or obtaining your permission.

6. Your Privacy Choices

You have several options to control how we use your information:

Cookies and Tracking: Adjust browser settings to block or alert you to cookies. Be aware that disabling cookies may affect your site experience.

You can also use the Global Privacy Control (GPC) feature, if supported by your browser. Learn more at: https://globalprivacycontrol.org/orgs

Opting Out of Promotions: To stop receiving marketing from us or prevent sharing your info with third parties for promotions, email info@aigogo.com.

You may also manage your ad preferences through:

Communication Preferences: To unsubscribe from promotional messages, follow the links in those messages or contact us at info@aigogo.com.

Transactional and service-related messages will still be sent as needed.

7. Your Rights by State

If you reside in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to:

  • Confirm whether your data is processed
  • Access, update, or delete certain information
  • Request a copy of your data in a portable format
  • Opt out of:
    • Targeted advertising (excluding Iowa)
    • Sale of personal data
    • Automated profiling with significant consequences (excluding Iowa and Utah)
  • Restrict or require consent for processing sensitive data

To submit a request:

  • Email us at info@aigogo.com
  • Or write to: Aigo Inc., 3090 Bristol St., Costa Mesa, CA 92626, Attn: Legal – Privacy

Include:

  • Your full legal name
  • The email address linked to your Aigo account
  • Your state of residence
  • A clear explanation of your request

California residents should also review our CCPA Privacy Notice.

8. SMS Terms & Consent

By providing your phone number, you consent to receive SMS messages from Aigo Global Inc. related to customer support, order updates, and service notifications. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP, or get assistance by replying HELP.

SMS consent is not shared with third parties or affiliates for marketing purposes.

9. Additional Terms

Arbitration and Waiver of Jury and Class Action Rights

Any legal dispute or claim arising under this Policy will be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable rules.

Arbitration will occur in Los Angeles County, California, unless another method is mutually agreed. You agree to resolve disputes individually and waive your right to jury trials and participation in class actions.

Arbitration Opt-Out: You may opt out by sending a notice to info@aigogo.com within 30 days of your first interaction with Aigo’s services. Include your name, contact details, and the date of your first interaction. Alternatively, send a certified letter to:

Aigo Inc.

3090 Bristol St., Costa Mesa, CA 92626

Attn: Legal – Arbitration Opt-Out

Governing Law: This Policy is governed by the laws of the State of California and applicable federal laws including the Federal Arbitration Act.

Policy Changes: We may revise this Policy occasionally. The most recent update date is listed at the top. Continuing to use our services after changes means you accept the updated terms.

Contact Us: If you have questions or need support:

Email: info@aigogo.com

Phone: 1-866-4-AIGO (1-866-424-466)

Mail: Aigo Inc., 3090 Bristol St., Costa Mesa, CA 92626, Attn: Legal – Privacy