Refund policy

Aigo Return Policy

This Return Policy outlines the terms and conditions between you and Aigo Global Inc. for returns and order cancellations made through support@aigogo.com. Please read carefully before making your purchase.

Table of Contents

  1. Scope of Policy
  2. Order Cancellations
  3. Return Conditions & Restocking Fees
  4. Return Procedure & Inspection
  5. Promotions, Coupons, and Aigo Rewards
  6. Route Package Protection
  7. Customer Support
  8. Additional Notes

1. Scope of Policy

This policy applies exclusively to purchases made via aigogo.com It forms a part of Aigo's Sales of Goods Terms and Conditions. Any returns, cancellations, or refund requests must adhere to the terms specified here, unless otherwise agreed to in writing.

2. Order Cancellations

You may cancel your order within 6.5 hours after completing checkout. During peak periods (Nov 21 – Dec 20), this window is reduced to 1 hour. Cancellations must be submitted through your store.aigo.com account dashboard. Orders that have already shipped cannot be canceled and must go through our return process.

3. Return Conditions & Restocking Fees

You must request a return within 30 days of receiving the product. Items must be unused, unopened, and in original condition. A 15% restocking fee applies (maximum $300 for most items or $600 for heavy equipment). Return shipping costs are the customer’s responsibility. A Return Merchandise Authorization (RMA) is required for all returns.

4. Return Procedure & Inspection

Returned items must be shipped to the provided address along with the RMA. Returns are at your own cost and risk. All returned products will be inspected upon receipt. Items that show signs of wear, damage, or are incomplete may be denied or subject to additional deductions. Aigo reserves the right to reject non-compliant returns or impose handling fees.

5. Promotions, Coupons, and Aigo Rewards

Discounts or special offers are only valid for completed orders. If a promotional purchase is returned, any promotional benefits may be reversed. Rewards points and store credit used in the original purchase will be returned in their respective forms.

6. Route Package Protection

If you opted for Route Package Protection during checkout, claims for lost, stolen, or damaged shipments must be filed directly at Route Claims. For more information, refer to our Shipping Terms.

7. Customer Support

Questions or concerns about cancellations and returns can be directed to:

  • Phone: 1-866-4AIGO (1-866-424-4626)
  • Email: support@aigogo.com
  • Hours: Monday to Friday, 5:30 AM to 5:00 PM PT

8. Additional Notes

If Aigo is at fault for a damaged item, shipping loss, or return rejection, you will not be held liable. This Return Policy is not a product warranty. Aigo reserves the right to update or amend this policy at any time.