Introduce product promotions. Write about your brand. Flash deals!
Free Shipping on Orders Over $39Accessories For S80 Are Available NOW16% OFF on S80 eScooter Only at Costco
This document constitutes a binding agreement between aigo Global Inc. and you, the customer.
Contents
Holiday Shipping Information
Package Tracking
Risk of Loss or Damage
Shipping Destinations
Shipping Methods
Shipping Charges
Estimated Delivery Time
Route Package Protection Information
Additional Shipping Inquiries
Holiday Shipping Information
During peak holiday periods, shipping and processing times may be delayed due to increased order volume. We recommend placing your order early to avoid delays.
Package Tracking
Once your order is shipped, a tracking number will be provided via email. This will allow you to monitor the progress and expected arrival of your package.
Risk of Loss or Damage
After your package leaves Aigo's facility and is handed to the carrier, Aigo is no longer responsible for any loss or damage that may occur. We recommend tracking your shipment regularly and opting for signature confirmation upon delivery.
If the incorrect item is delivered, please retain the shipping label on the package as proof and contact us promptly.
If you will not be available to sign for delivery:
Use FedEx Delivery Manager to:
Hold the package at a nearby FedEx location for up to 10 days (Ground) or 5 days (Express)
Redirect the shipment or reschedule delivery (additional charges may apply)
Claims for non-delivery will not be accepted if the carrier collected a delivery signature
Damaged packaging that does not affect the product itself is not grounds for a free return
Report any damage within 48 hours and include photo or video documentation
Using or activating the product indicates acceptance and waives any claims related to shipping damage
For customers who purchased Route Package Protection, refer to Section 8 for filing a claim.
Shipping Destinations
We currently ship only to the 48 contiguous United States.
We cannot ship to:
P.O. Boxes
USPS, FedEx, or third-party drop boxes
Freight forwarding addresses
APO/FPO or military bases
Shipping Methods
All shipments are sent via ground shipping only, using FedEx or another appropriate carrier based on delivery time.
Shipping Charges
Orders $99 or more: Free shipping
Orders below $99: Flat $15 shipping and handling fee
Estimated Delivery Time
Delivery timelines depend on your location. Please allow up to 72 hours for tracking information to update after your order is placed.
Route Package Protection Information
a) What is Route Package Protection?
It’s an optional service offering protection against packages that are lost, stolen, or damaged in transit. Available at checkout.
b) Where is My Order?
A tracking link will be emailed once your order ships. You can also monitor your shipment using the Route app.
c) How Does Route Work?
Route ensures qualified claims for loss, theft, or damage are processed within 1–2 business days and may result in a refund or replacement.
d) Refunds or Reorders?
Refunds include the item subtotal, shipping, and tax (excludes Route fees)
Reorders are sent if items are in stock; otherwise, a refund is issued
e) Order Cancellations?
Route fees are refundable only if canceled before shipment.
f) When to File a Claim?
Stolen (Marked Delivered): File between days 5–30 post-delivery
Lost in Transit: File after 2 days (domestic) or 20 days (international), and before day 30
Damaged: File within 30 days and include images
g) Lost or Stolen Packages?
Route covers both. Submit your claim through your Route confirmation email or File Claim
h) Arrived Damaged?
Shipping damage is covered. Include photos of packaging and the damaged item. For manufacturer defects, contact Aigo directly.
i) How to Submit a Claim?
Use the Route confirmation email or visit Route Claim Portal. You’ll need your Aigo order number or Route ID and the email address used during purchase.
Always wear proper protective equipment, such as helmets, which should fit properly with the chin strap in place to provide full protection for your head. Avoid obstacles and slippery surfaces that could result in a loss of balance or traction and cause a fall. Do not start on rocky, slippery, sandy, gravelly, sloped, or wet surfaces. Riders should be at least 6 years old and 4’2” tall. The maximum weight load is 154 lbs. Adult supervision is required. Always wear shoes. Never use near or around motor vehicles. Do not ride at night.
I got this e-scooter for my 6 year old daughter. She loves it. The ridding speed is right on spot. The front suspension gives her extra comfort. It can run an hour or so for a single charge. It only took us 1 min to put the grips on right out of box. No extra assembly required. It’s definitely worth as a gift for kids
C
Cardboard Box Collector
Fun scooter for kids
We were really excited when we got the chance to try out the aigo E3 Kids Electric Scooter. My kids had been asking about an electric scooter for ages. First impressions: it looks super cool and feels very solidly built. The weight felt sturdy, but it wasn’t so heavy that moving it around the garage was a chore. It is easy to use, which was a relief.That said, this scooter is a bit of a mixed bag. Somehow, it manages to be both over-powered and under-powered at the same time. My kids were genuinely terrified by how fast it could go on flat ground, but when it came to hills it really struggled.The range is good for kids. It is not going to take them cross-country, but it is totally adequate for an afternoon of fun. Overall, it is fun, exciting, and well-built, but parents should know that the speed might be a bit much for younger riders and hills can be tricky. Supervise, but it is definitely a blast.
J
Joe
Fun, Safe, and Easy-to-Use Electric Scooter for Kids with Great Battery Life
We’ve been really happy with the aigo electric scooter. It feels well built and thoughtfully designed, especially for kids. The front dual suspension makes a noticeable difference, smoothing out bumps and giving a more stable, comfortable ride even on uneven sidewalks.The battery life has been solid and reliable. On a full charge, it easily delivers several miles of riding, which is perfect for neighborhood rides and playtime without needing constant recharging. It charges quickly and holds power well, so the scooter is always ready to go when needed.The speed control is excellent. The thumb throttle is very responsive, yet not jerky, making it easy for kids to control their speed with confidence. Braking is another standout feature—the dual brake system works fast and smoothly, and it feels very safe knowing it can stop in such a short distance when needed.The solid tires are a big plus since there’s no worry about flats, and they still provide a smooth ride. The LED dashboard is bright and easy to read, and the rainbow headlight with the LED underglow deck looks great, adding both visibility and a fun look.Set up and daily use are simple. The scooter folds easily for storage or transport, the controls are intuitive, and the overall design makes it easy for kids to learn and ride comfortably. The waterproof rating is reassuring as well.Overall, this scooter delivers great performance, dependable battery life, safety, and style in one package. It’s a fun and reliable choice for kids and offers peace of mind for parents. Definitely a great buy.
B
Beauty Expert
The scooter is so much fun!
Wow, is this thing fun! I got this so I could keep up with my daughter when she goes on scooter rides and I’m obsessed. I am now taking it out on rides by myself! The quality is great and holds my 150 pound frame just fine assembly was easy as it comes mostly assembled and I just had to pop it out of the box pretty much the right is smooth and we haven’t had any problems with the battery life. I would order it again great quality, and good for a range of ages.
